Natalie Dugan

Responsibilities

Assisting caseworkers with documentation, attending family team meetings, and offering feedback when appropriate. I supported the team’s goals by maintaining professionalism, being reliable, and stepping in to help with tasks when others were overloaded. My ability to listen, adapt, and communicate respectfully helped build strong working relationships and trust among staff.

Accomplishments

This internship has helped solidify my identity as a future child welfare professional. Initially, I had some uncertainty about whether I could manage the emotional demands of the field. However, after working with experienced caseworkers and engaging directly with families, I now feel more confident, resilient, and capable. I have developed a deeper sense of empathy and responsibility, and I’m more certain than ever that I want to advocate for vulnerable children and families.

Learning experience

During my internship in child welfare at Children and Families of Iowa, I learned the critical importance of trauma-informed care, effective communication with families in crisis, and the value of cultural competence. I also learned how to navigate complex systems while keeping the child’s best interest at the center of every decision. Observing how theory translates into real-life situations was one of the most eye-opening parts of the experience.

What advice would you give?

My advice to future students is to stay open-minded and proactive. Do not be afraid to ask questions and take initiative when you see an opportunity to learn. Stay organized, take care of your mental health, and remember why you chose this field—to make a difference in the lives of children and families.