Abigail Bedell

Responsibilities

During my internship at Children and Families of Iowa, my main responsibility was observing the caseworker during client interactions and meetings. I learned how they conducted intakes, managed documentation, and connected families to resources. I also assisted with small tasks such as organizing files and preparing materials, which helped me understand the daily operations of family services.

Accomplishments

My greatest accomplishment during my internship was learning how to complete client intake forms accurately and independently. This task was essential for ensuring families received the right services, and mastering it gave me confidence in handling important documentation.

Learning experience

I learned the importance of empathy and active listening when working with vulnerable populations. I also gained insight into how systemic barriers affect families and how advocacy can make a difference. Time management and clear communication were essential skills I developed while balancing multiple cases and collaborating with professionals.

What advice would you give?

Take every opportunity to engage with clients and ask questions. Real-world experience is the best teacher. Be open to learning from challenges and remember that flexibility is key in human services. Building strong professional relationships during your internship can open doors for future opportunities.